GEPCO Helpline

Electricity-related issues can arise unexpectedly, from prolonged power failures and faulty meters to voltage fluctuations and billing disputes. When such situations occur, reaching the right support team quickly can save both time and frustration.

The Gujranwala Electric Power Company (GEPCO) provides several customer support channels to help consumers report complaints, request technical assistance, and obtain information about electricity services. Whether you need to report an emergency, follow up on a complaint, or apply for a new electricity connection, GEPCO offers dedicated helpline numbers and regional offices across its service territory.

Official GEPCO Contact Numbers

GEPCO has established multiple communication channels for consumers requiring assistance with electricity-related matters. Depending on your issue, you can contact the emergency helpline, headquarters, or the Crisis Management Cell.

Service	Contact Number
GEPCO Emergency Helpline	118
GEPCO Headquarters	055-9200505
Crisis Management Cell	055-9200515

Before calling, keep your latest electricity bill nearby. The support representative may ask for your 14-digit Reference Number, consumer name, and complete address to locate your account and register your complaint accurately.

Issues You Can Report Through GEPCO Support

The customer care department handles a wide variety of electricity-related complaints and service requests.

Common issues include:

• Power outages
• Low or high voltage
• Incorrect electricity bills
• Faulty electricity meters
• Transformer failures
• Broken electric poles
• Damaged transmission lines
• New electricity connection inquiries
• Billing corrections
• General customer support

Providing complete information during your call helps reduce delays and allows the complaint to be forwarded to the relevant technical team.

Emergency Electricity Complaint Services

Certain electrical problems require immediate attention because they pose a risk to public safety. In such situations, consumers should contact the GEPCO Emergency Helpline (118) without delay.

Emergencies include:

• Fallen electricity wires
• Sparking transformers
• Electric poles damaged by accidents
• Live cables lying on roads
• Fire caused by electrical equipment
• Dangerous power supply faults

For your own safety, never attempt to repair electrical equipment or touch exposed wires. Always wait for authorised GEPCO staff to handle emergencies.

GEPCO Office Working Hours

Administrative services such as bill corrections, meter replacement requests, load enhancement, and new electricity connections are generally processed during official office hours.

However, urgent technical faults and electricity emergencies receive priority attention through GEPCO’s emergency response system whenever they are reported.

Different Ways to Contact GEPCO

Consumers can reach GEPCO through several convenient communication channels depending on the type of assistance they require.

Contact Through the Helpline

Calling the official helpline remains the fastest method for reporting electricity problems.

Before making the call, keep the following details available:

• 14-digit Consumer Reference Number
• Consumer Name
• Registered Address
• Mobile Number
• Complete description of the problem

Accurate information helps customer support register your complaint correctly and speeds up the resolution process.

Visit Your Local Customer Service Centre

Some electricity-related services cannot be completed over the phone and require a personal visit to the nearest GEPCO office.

Examples include:

• New electricity connection
• Name transfer
• Load increase
• Meter replacement
• Security deposit matters
• Bill correction requests

Carry your CNIC along with a recent electricity bill when visiting any customer service centre.

Send Your Complaint by Email

Consumers can also contact GEPCO through its official email support for non-urgent matters.

Email support is useful for:

• Billing disputes
• Complaint follow-up
• General enquiries
• Document submission
• Customer feedback

Include your Reference Number, contact information, and a clear explanation of your issue to help the support team respond more efficiently.

How to Register a GEPCO Complaint

Submitting a complaint to GEPCO is straightforward and generally requires only a few minutes.

Follow these simple steps:

1. Call the GEPCO helpline or your nearest regional office.
2. Provide your 14-digit Consumer Reference Number.
3. Clearly describe the issue.
4. Share your contact details.
5. Request and save your complaint tracking number.

Most complaints relate to:

• Electricity outages
• High or low voltage
• Meter faults
• Incorrect billing
• Transformer damage
• Broken power lines
• Delays in new connections

Keeping your complaint number safe makes it easier to check the status of your request later.

Regional GEPCO Complaint Offices

Consumers often receive faster assistance by contacting the complaint office responsible for their local area.

Gujranwala Regional Office

Phone: 055-9200597

Handles complaints related to electricity interruptions, billing corrections, faulty meters, transformer issues, and general customer support.

Sialkot Regional Office

Phone: 052-9250693

Provides assistance for voltage problems, electricity outages, billing disputes, and technical complaints.

Gujrat Regional Office

Phone: 053-9260290

Consumers can contact this office regarding new electricity connections, meter inspections, billing issues, and power supply complaints.

Hafizabad Regional Office

Phone: 0547-523421

Supports customers facing power failures, transformer faults, meter-related issues, and electricity bill corrections.

Narowal Regional Office

Phone: 0542-412666

This office handles damaged power lines, faulty meters, electricity interruptions, and voltage-related complaints.

Mandi Bahauddin Regional Office

Phone: 0546-509822

Consumers may contact this office for billing enquiries, technical faults, new electricity connections, and service-related complaints.

Choosing the regional office responsible for your area often results in quicker complaint handling because local teams are directly responsible for maintaining their electricity network.

Frequently Asked Questions (FAQs)

Which number should I call for an electricity emergency?

For urgent electricity-related emergencies, dial 118, the official GEPCO emergency helpline.

How do I file a complaint with GEPCO?

You can register a complaint by calling the emergency helpline, contacting your nearest regional complaint office, or visiting a GEPCO customer service centre. Keep your electricity bill and consumer reference number available before making contact.

Is customer support available throughout the day?

Emergency complaints receive priority attention whenever they are reported. Administrative services, including billing enquiries and new connection applications, are generally handled during official office hours.

How much time does GEPCO take to resolve complaints?

Resolution time varies according to the nature of the complaint. Billing corrections are usually resolved more quickly, while transformer replacement, damaged power lines, and major technical faults may require additional time. Providing complete and accurate information helps speed up the process.

Final Thoughts

GEPCO offers several convenient ways for consumers to report electricity problems, seek technical assistance, and obtain customer support. Whether you’re dealing with an unexpected power outage, a faulty electricity meter, voltage fluctuations, or an incorrect electricity bill, you can contact the 118 emergency helpline, the GEPCO headquarters, or your nearest regional office for assistance.

Keeping your 14-digit Consumer Reference Number, contact information, and complaint details ready before contacting GEPCO helps ensure your request is processed efficiently and directed to the appropriate department for timely resolution.